Frequently Asked Questions

Tips, tricks and best practices from the FIR LMS team and our client community.

Yes, please request a demo and we will first help you set up a demo to get familiar with FIR. Then we will help you start the free trial upon request.

Yes, FIR runs on Amazon Web Services (AWS), which is how we’re able to serve thousands of customers across the world.

Most of our customers can upload their course content using FIR’s course management tools. It supports video (MP4 format), SCORM, LTI, and other file formats such as Word, Office Mix, and PDF. If you need help, we have service available to convert your material and make it compatible with FIR.

Yes, you can provide access to different features to your franchisees.

Yes, we require a minimum of 2 years contract.

We welcome custom change requests from our customers. Our technical team can help integrate third-party tools, applications, features and more. Contact us for more info.

Yes. However, we need to first arrange the details in the licensing agreement and a Statement of Work (SOW). Please contact us if AWS does not work for you.

Yes, this is a custom feature that we provide. Please note that FIR is HTML5-based and fully compatible with web browsers on all mobile devices. Contact us for details.

FIR’s default interface is included in the standard pricing (small changes to color schemes and logos do not require any additional fees). For more extensive changes, our team will provide you a quote for a custom user interface.

Our 400+ courses are supplied by the award-winning content providers we’ve partnered with. Courses include Food Safety, Customer Service, Sexual Harassment, Management Training and more. Please contact us for the full course catalog.

Yes, we would love to work with your team to jumpstart the project and build your training portal with FIR for deployment, including Project Management and Testing.

In our experience working with customers with more than 10,000 employees, they have wanted to partner closely with us to develop and deploy a training program. Please contact us — we want to make sure your training requirements are met.

Train your people. Measure results. Drive growth.

FIR LMS gives you the tools to supercharge every step of your training.