eLearning for the Hospitality Industry

The Hospitality industry is by definition the most welcoming of all industries - after all it's an industry where being hospitable comes with the job description. It's also a very demanding industry, where any business, whether a hotel, restaurant or resort, has to deal with thousands of customers every year and appropriately tend to their needs in a timely fashion.

The importance of eLearning for the Hospitality Industry

Having in mind the seasonal nature of the hospitality industry, employers need to train new personnel all the time. Since it’s usually within a very limited time frame, eLearning can help hospitality employees in the skills they need for the job. By eLearning, they can perfect their customer service and communication skills, learn the proper procedures and etiquette for dealing with all kinds of job-related situations, and familiarize with techniques for handling sensitive customer requirements. eLearning can also help supervisors, managers and support staff learn the required workforce management, quality assurance and logistics skills that they need in order to be efficient.

It scales to hundreds of thousands of learners

It doesn't matter if the employees reside in multiple chains on different cities, countries and time zones; FIR LMS caters to all of them, no matter the location

Employees can study at their own pace, without disrupting the daily servicing of customers

It delivers the same standardized material such as working procedures, menu items, customer care policy, to all learners

It's able to respond quickly to new training demands

It provides tools to help managers assess a training program's effectiveness

It's cost-effective and has a high ROI (return of investment)

LMS features that respond to the Hospitality Industry's needs


Hospitality businesses often maintain numerous facilities across many locations, cities, and even countries. With eLearning they can use a single, low cost LMS installation to train all of their employees.


Hospitality industry customers demand standardized quality and services. eLearning lets you easily serve the same material to all of your facilities in a centrally managed way to ensure that everybody is on the same page.


A learning management system frees hospitality employees from having to follow the rigid schedules of classroom-based courses, giving them the flexibility to study at their own pace. This flexibility is extremely liberating for learners while simultaneously minimizing costly business downtime.


In a sector as quickly changing as the Hospitality industry, FIR LMS enables instructors to create new online training material effortlessly and to deploy new courses as fast as the need arises (e.g. to train travel agents on the latest travel packages).

Welcome a great eLearning platform in your business

If you’re interested in an industry standard LMS solution for your Hospitality industry training needs, take our tour of FIR LMS’ features ― or get your own free test-drive account set up in seconds.

Train your people. Measure results. Drive growth.

FIR LMS gives you the tools to supercharge every step of your training.